Conflict of Interest Policy



1. Policy Statement

BidvestWEB is committed to complying with the regulatory requirements governing Conflict of Interest under the FAIS General Code of Conduct and ensuring that conflicts of interest are appropriately managed in the best interests of our partners, customers and policyholders. The Financial Services Provider (“FSP”) is BidvestWEB, FSP no. 5669.

This policy is applicable to all representatives of BidvestWEB. It is the responsibility of every individual who is affected by this Policy to proactively, and in good faith, declare an actual or potential conflict of interest, and to seek advice in cases of uncertainty.

This policy is to be formally adopted by the Board of Directors of BidvestWEB.

2. Identification and managing of conflict of interest

BidvestWEB employs the following mechanisms to ensure that all conflicts are identified:

2.1 Before a new business arrangement is concluded, consideration is given to whether the proposed arrangement will present any potential conflict of interest. It will be the responsibility of the Chief Executive Officer, Financial Director, Chief Operations Officer, Head of Business Process and Technology and/or Head of Consulting (being the Members of and forming the Executive Committee) entering into the relationship on behalf of BidvestWEB to ensure that this identification process is carried out and appropriately documented before the relationship is progressed and concluded.

2.2 The Members of the Executive Committee will, in consultation with BidvestWEB each other, conduct annual reviews of all contracts held with third parties (including where an ownership interest is present) to re-examine whether these contracts and relationships influences the FSP’s:

  • Objective performance towards its clients;

  • Ability to render fair and unbiased financial services toward its clients; and

  • Ability to act in the best interest of the client.

2.3 All representatives are responsible for identifying specific instances of conflict of interest and are required to notify their Business Unit Manager and/or Member of the Executive Committee of any conflicts of which they become aware.


3. Avoidance and mitigation of conflict of interest

3.1 Once a conflict of interest has been identified it needs to be appropriately and adequately managed. The Business Unit Manager and Member of the Executive Committee responsible for the affected area will consider whether any practical means exist for avoiding such conflict of interest. Where this is not practical, the Business Unit Manager and Member of the Executive Committee will consult with the Executive Committee to devise appropriate and adequate measures to mitigate and manage the identified conflict of interest.

3.2 The resulting mitigating and managing measures will be documented and communicated to all staff involved in managing the relationship to ensure that the risk of the identified conflict of interest is appropriately managed and does not recur. BidvestWEB has various internal policies to manage and mitigate conflicts of interest. These internal policies govern the ethical conduct of employees in the following manner:

3.2.1 Code of Ethics:

  1. The Code of ethics is accepted and signed by all employees of BidvestWEB upon engagement;

  2. Employees must maintain integrity in their dealings with customers and suppliers;

  3. Employees must avoid any activities that may lead to an actual or perceived conflict of interest within the business of BidvestWEB;

  4. In accepting business or entering contracts, employees must observe the highest standards of integrity and act in the best interests of the company and the customer;

  5. Employees may neither support nor solicit loans, gifts in cash or in kind, free-of-charge services or any other favours from any current or prospective business partner;

  6. Employees must not deliberately give inadequate or misleading descriptions of products and services; and

  7. Employees must maintain the confidentiality of information received from insurers, customers, suppliers and intermediaries.

3.2.2 Code of Ethics:

  1. The provision or acceptance of gifts and corporate hospitality by an employee is acceptable provided that any such gifts or hospitality received from a service provider to BidvestWEB does not exceed the maximum of R1 000 per year from any one company;

  2. Gifts received from customers and suppliers should also not exceed a cumulated value of R1 000 per year and must be reported to BidvestWEB management; and

  3. All gifts made or received in excess of R200.00 must be recorded by BidvestWEB.


4. Disclosure of conflicts of interest

4.1 The FSP or representative employee will, in writing, at the earliest reasonable opportunity disclose to a customer any potential conflict of interest in respect of that client. The disclosure must include:

  • The existence of the conflict of interest;

  • A description of what the conflict is;

  •  Its impact;

  •  The measures taken to mitigate and manage it; and

  •  The customer’s free choice whether he/she wishes to continue with procuring the product.


5. Processes, procedures and internal controls to facilitate compliance

The Board of Directors of BidvestWEB must ensure that the policy is implemented. Training for all affected staff will be provided by the Executive Committee to ensure that they understand their responsibilities under this policy. The Executive Committee will monitor compliance with this policy and will perform the necessary reviews in consultation with Board of Directors of BidvestWEB to ensure that effective and appropriate procedures and processes are in place in order to comply with the policy. The Board of Directors of BidvestWEB in conjunction with the Executive Committee will facilitate a review of this policy annually to ensure that it remains relevant and appropriate to meet the statutory requirements. The FAIS External Compliance Officer will include monitoring of the Conflict of Interest Management Policy as part of the general monitoring duties and will report thereon in the Annual Compliance Report to the Financial Services Board (FSB) or upon any ad hoc requests by the FSB.


6. Financial interest offered by BidvestWEB to third parties

BidvestWEB may only offer the following financial interests to third parties:

6.1 Commission authorised under the Long-term or the Short-term Insurance Acts;

6.2 Fees that are reasonably commensurate with the service being rendered and authorised under the Long-term or the Short-term Insurance Acts;

6.3 Fees for rendering a financial service in respect of which no commission or fees are paid, if those fees are specifically agreed to by the client in writing and may be discontinued at the discretion of the client;

6.4 Fees or remuneration for the rendering of a service by a third party, which fees or remuneration are reasonably commensurate to the service being rendered;

6.5 Any immaterial financial interest as defined in the FAIS General Code of Conduct; and

6.6 Any other financial interest, for which consideration that is reasonably commensurate with the value of the financial interest, is paid by that FSP or representative at the time of receipt thereof.


7. List of associates of the Financial Services Provider

A list of associates is available on request at the registered office of BidvestWEB.


8. Third parties in which the Financial Services Provider holds an ownership interest

BidvestWEB does not hold any ownership interest in third parties.


9. Third parties who hold an ownership interest in the Financial Services Provider

There are no third parties who hold an ownership interest in BidvestWEB. BidvestWEB is a wholly-owned subsidiary of The Bidvest Group Limited.


10. Consequences of non-compliance with the policy

10.1 The Conflict of Interest Policy is provided to all representative employees and staff. All representative employees and staff are required to read this policy and sign a statement confirming that they have read and fully understood the provisions of the policy and the application thereof. Failure to comply with the provisions of this policy by any representative employee or staff shall constitute serious misconduct and will result in disciplinary action being initiated against them.

10.2 Avoidance, limitation or circumvention of this policy will be deemed serious non-compliance.

This policy is to be adopted by the Board of Directors of BidvestWEB.



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Statutory Definitions

The following definitions are extracted from the FAIS Act 37 of 2002 and Board Notice 58 of 2010.


1. Associate means, in relation to a juristic person, which is a company, any subsidiary or holding company of that company, any other subsidiary of that holding company and any other company of which that holding company is a subsidiary.


2. Conflict of interest means any situation in which a financial services provider or a representative has an actual or potential interest that may, in rendering a financial service to a client:

1.1 influence the objective performance of his, her or its obligations to that client; or

1.2 prevent a financial services provider or representative from rendering an unbiased and fair financial service to that client, or from acting in the interest of that client, including but not limited to:

  • A financial interest;

  • An ownership interest;

  • Any relationship with a third party. 


3. Financial interest means any cash, cash equivalent, voucher, gift, service, advantage, benefit, discount, domestic or foreign travel, hospitality, accommodation, sponsorship, other incentive or valuable consideration, other than:

3.1 an ownership interest;

3.2 training, that is not exclusively available to a selected group of financial services providers or representatives, on:

  • products and legal matters relating to those products;

  • general financial and industry information;

  • specialised technological systems of a third party necessary for the rendering of a financial service;

  • but excluding travel and accommodation associated with that training.


4. Financial Services Provider means any person, other than a representative, who, as a regular feature of the business of such person:

4.1 furnishes advice; or

4.2 furnishes advice and renders any intermediary service; or

4.3 renders an intermediary service.


5. Immaterial financial interest means any financial interest with a determinable monetary value, the aggregate of which does not exceed R1 000 in any calendar year from the same third party in that calendar year received by:

5.1 a financial services provider, who is a sole proprietor

5.2 a representative for that representative’s direct benefit;

5.3 a financial services provider, who for its benefit or that of some or all of its representatives, aggregates the immaterial financial interest paid to its representatives.


6. Ownership interest means:

6.1 any equity or ownership interest, for which fair value was paid by the owner, other than equity or an ownership interest held as an approved nominee on behalf of another person; and

6.2 includes any dividend, profit share or similar benefit derived from that equity or ownership interest.


7. Responsible person means a key individual, representative or employee of a product supplier or financial services provider.


8. Representative means any person who renders a financial service to a client for or on behalf of a financial services provider, in terms of conditions of employment or any other mandatory agreement, but excludes a person rendering clerical, technical, administrative, legal, accounting or other service in a subsidiary or subordinate capacity, which service:

8.1 does not require judgment on the part of the latter person; or

8.2 does not lead a client to any specific transaction in respect of a financial product in response to general enquiries.


9. Third party means:

9.1 a product supplier;

9.2 another financial services provider;

9.3 an associate of a product supplier or a financial services provider;

9.4 a distribution channel;

9.5 any person who in terms of an agreement or arrangement with a person referred to in paragraphs 9.1 and 9.4 above provides a financial interest to a financial services provider or its representatives